These Terms and Conditions in combination with the order form constitute the complete agreement between us and the customer.

You may have other rights granted by law including your statutory rights as a consumer, and these Terms do not affect those rights.

Availability

All goods advertised for sale on this site are subject to availability. If an item that you wish to order is unavailable, we shall inform you by email or phone. The reason for unavailability is usually because we are awaiting deliveries from our suppliers.

If an item is suddenly discontinued, we will notify you by phone or email to provide you with further options or to give you a full refund.

Some goods may be out of stock or on backorder with our suppliers and therefore occasionally may take up to 4 weeks. Should this occur or where an item is delayed we will contact you regarding the situation. Our aim is to complete orders, and deliver to you, well within this 4 week timeframe.

We shall not charge you for goods that we cannot supply for any reason. However, we will not be responsible for any damage or losses that you may suffer, if we fail to supply goods.

Pricing and payment

All prices shown on the website are correct at the time of display.

Once your order is placed, the price payable for the goods is as set out on the website, plus any charges for carriage and insurance that may apply.

Once we have accepted your order, we will not change the price that applies to such an order.

Unless we agree otherwise in writing, you must pay to us the price for the goods when placing your order.

All prices are inclusive of VAT.

We reserve the right to alter prices from time to time without notice. However, we make every effort to maintain prices but prices may occasionally move up or down depending upon changes in raw material or other processing costs.

We will report any suspected fraudulent transactions to the relevant authorities.

We will confirm your order by email to the email address you provided on the purchase order. Our acceptance of your order constitutes a legally binding agreement between us.

Dispatch and delivery

Unless agreed otherwise in writing;

Delivery of the goods will take place at the delivery address stated on the order form. All goods will require a valid signature if registered delivery is used on delivery.

Delivery of the goods will take place within 14 working days. This date is intended as an estimate and delivery times are not guaranteed, we will advise you on the expected delivery if the wait will be greater than 14 days.

Immediately after signing (if registered) for delivery, title of the goods will pass to you.

The risk of damage to the goods passes to you once they are delivered to the address specified in your order instructions.

Cancellation

You have the right to cancel an order within 24 hours. A full refund will be issued. Such notice may be given by email, faxing or phoning us to the number or address set out on the order form.

Returns

We want you to be totally satisfied with the goods you buy from our site. If you are not happy with the goods you have purchased, you may return them within 14 days to us for adjustment, replacement or for refund.

Please return goods and original dispatch note by registered delivery or courier to the address specified in the dispatch note.

Please retain a photocopy of your dispatch note for your records.

If you have misplaced your dispatch note, please contact us by email or phone.

The risk of damage to any goods you return to us will remain with you until the goods have been delivered to our premises and accepted by us.

The cost of carriage and insurance is non-refundable.

We aim to respond to any complaints or issues regarding your purchase within 5 working days.

Please quote your reference number in any correspondence.